Return Policy
Straightforward returns when something isn't right with your order.
3-Day Return Window
All return requests must be submitted within 3 days of confirmed delivery — the day you tap “I received this” on your orders page, the day the carrier reports the parcel delivered, or 10 days after the order shipped, whichever comes first. Until one of those happens the window has not started. Requests outside the window will not be accepted.
Return Eligibility
Eligible for return
- Wrong item received — You received a different product than the one you ordered.
- Item arrived damaged — The item arrived broken, torn, stained, or damaged in transit.
- Significant defect — A manufacturing fault the listing never disclosed.
- Not as described — The item materially differs from the listing's description or photos.
- Counterfeit / inauthentic — The item is not authentic or is a replica of the branded product.
- Item not received — The order is marked shipped or delivered, but nothing has arrived.
Not eligible
- Incorrect size or fit
- Change of mind
- Color differences caused by your screen
- Minor flaws the listing disclosed
How to Request a Return
Photograph the issue
Take clear photos of the item and the specific problem you're reporting.
Submit your request
Describe the issue in detail and attach your photos through your account or by emailing support.
The seller reviews it
The seller checks your request against this policy and approves or declines it. If you disagree with their decision, you can escalate it to Modest Kouture for a final ruling.
Ship it back once approved
Your return's page shows who covers return shipping and a tracking code for the parcel. Do not ship items back before approval.
Return Shipping
When a return is approved, the seller decides whether they cover return shipping in full, in part, or not at all. That decision is shown on your return's page before you send the item back. Keep your postage receipt either way.
In certain cases, Modest Kouture may determine that a physical return is not necessary and issue a refund directly without requiring the item to be sent back.
Refunds
Approved refunds are processed after the returned item has been received and inspected. When a physical return is not required, the refund may be issued immediately after the claim is approved.
There is no restocking fee. Eligible items are refunded in full for the item price.
Original shipping charges are non-refundable unless the return results from a seller error — including incorrect, damaged, defective, or misrepresented items.
Orders that never arrived are refunded in full. If an order is still not with you 7 days after it shipped, report it as not received from your orders page. No photo is needed and nothing is sent back; the seller answers the report, and you can escalate their decision to Modest Kouture.
Orders that never shipped are not returns. If a seller has not shipped within 7 days of your order, you can cancel it for a full refund from your orders page. See the Shipping Policy.
Returns sent without prior approval may be refused. Modest Kouture reserves the right to make final determinations on all return requests in accordance with this policy.